Returns and Exchanges
Receiving your order
Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to us within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
How to change or cancel an order
If you want to make changes please contact us right away.
Returns
Your satisfaction is very important to us. You can return any product in original condition and with the original packaging for a refund or exchange within 30 days. We charge a 10% restocking fee. Products that have been installed cannot be returned. See for other exceptions below. Please contact us to obtain a Return Merchandise Authorization (RMA) number.
Exhausts: Exhaust systems should be thoroughly inspected for defects in the chrome or other damage before installing onto the bike. If any defects in material or workmanship are detected you must contact us immediately of the defects and wait for further instructions. Once you have installed the pipes they are not returnable unless manufacturing defects are discovered when trying to install them. This does NOT include scratches and blemishes to the chrome, which as stated earlier, must be detected and reported to us BEFORE installation begins.
Warranties
Most items sold by us are covered by a manufacturer's warranty. Please contact us for any warranty issues. Depending on the manufacturer DollarRider will handle warranty claims inhouse or refer to the manufacturer.